Time Warner responded in a pathetic, trying-too-hard kind of way.
What I think is really funny is this line from TW's response:
Missed installs and clumsy customer communications are issues that have plagued us for too long. They’re not unique to us, though — all of our peers and competitors struggle with the same problems, and not just in the United States, either. We have over 47,000 employees servicing 13 million customers.
Firstly, you sound like an asshole for trying to excuse your company with the old "they do it too!" routine. Secondly, HEY JACKASS *BOING!* Do you think, maybe, perhaps, that having 47,000 employees trying to service 13 MILLION customers might be your base fucking problem right there? Hey, maybe stop trying to step up the bottom line by making each customer service person cover a few hundred customers and instead cut the insane top level bonuses out. You know, the ones where you pat yourselves on the backs for paying the people who do the actual work for your company jack shit while pissing off a huge chunk of your customers and making everyone hate you? But, what do I know? I'm only working on a degree in a business, I don't yet have my masters in fucking everyone over and dying rich but friendless.