The number one call reason on the weekends? "We had a power outage
And the number one solution: Turn it on.
The really sad part is this: These customers have to go through their corporate help desk first, before they get to me. That's two sets of geniuses that can't put two and two together. Uh, guys? I have a five year old nephew who could tell you what you need to do.
Now today, today I was dazzled with the most brilliant example of shining idiocy I have ever experienced.
Customer: "Do you know why this happens?"
Me: "Er, why what happens, ma'am?"
Customer: "Why the system no longer functions after we lose power."
Me: "Uh, what?"
Customer: "Is that too difficult for you to explain?"