Just received a phone call from our contractors. Basically the guy in charge made up a bunch of stupid excuses, but never really explained why no one could pick up a damn phone and quickly explain to us why they weren't here. He also implied that his secretary had never given him the messages, a situation I truly doubt the validity of.
But the best thing he said was "Well, the tone of your email was kind of negative."
Really? You got that did you? Fucking genius.